by Nate Schaub | Oct 20, 2016 | News
Gartner just released their “Top 10 Technology Trends for 2017”, and the future is bright for intelligent virtual assistants and customer service automation! Gartner defines a strategic technology trend as “one with substantial disruptive potential...
by Nate Schaub | Jul 14, 2016 | Contact Centers
The keys to delivering excellent customer service and building customer loyalty are often a topic of hot debate. Case in point: two dramatically different keynotes from Tony Hsieh and Matt Dixon at this year’s Call Center Week in Vegas. In the red corner, Tony...
