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“Intelligence Everywhere” ✶ Gartner’s Top 10 Strategic Technology Trends for 2017

“Intelligence Everywhere” ✶ Gartner’s Top 10 Strategic Technology Trends for 2017

by Nate Schaub | Oct 20, 2016 | News

Gartner just released their “Top 10 Technology Trends for 2017”, and the future is bright for intelligent virtual assistants and customer service automation! Gartner defines a strategic technology trend as “one with substantial disruptive potential...
Customer Service Throwdown! Tony Hsieh vs. Matt Dixon at Call Center Week 2016

Customer Service Throwdown! Tony Hsieh vs. Matt Dixon at Call Center Week 2016

by Nate Schaub | Jul 14, 2016 | Contact Centers

The keys to delivering excellent customer service and building customer loyalty are often a topic of hot debate. Case in point: two dramatically different keynotes from Tony Hsieh and Matt Dixon at this year’s Call Center Week in Vegas. In the red corner, Tony...

Recent Posts

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  • “Intelligence Everywhere” ✶ Gartner’s Top 10 Strategic Technology Trends for 2017 October 20, 2016
  • Identifor Learning App for Autistic Students Receives 2016 Intelligent Assistants Award September 14, 2016

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