It’s time to solve the customer service scalability challenge once and for all.
Discover how the unparalleled combination of omni-channel self-serve automation and human interaction is revolutionizing how companies connect with their customers.
Healthcare today is up against some formidable challenges in the advancement of clinical care and patient satisfaction. Empowering patients with a human avatar health coach helps them proactively manage their own health, which creates better outcomes for patients and providers alike. We’re working with our healthcare partners to face these challenges head-on…and seeing some pretty remarkable results.
Is it possible to leverage automated omni-channel customer service, both online and through a Conversational IVR (Interactive Voice Response) system, while improving customer service rather than sacrificing it? Sure is. We recently helped a client partner reduce their per-call cost from $4.91 to $0.75 without sacrificing their award-winning customer satisfaction results.
Crafting a profound message that engages the customer at the right time to build brand equity and influence buyer behaviors requires both art and science. Our human avatars marry the art of empathic human interaction with the science of data analytics to deliver consistent best practice messages that can give you an unparalleled competitive advantage across every channel.