by True Image Interactive | Aug 24, 2016 | Contact Centers
There was a time when customer service simply meant training call center reps to answer the phones. Ah, the good old days. But in today?s hyper-connected digital world, customers expect a whole different level of service. According to Forrester, a whopping 73% of...
by True Image Interactive | Jul 14, 2016 | Contact Centers
The keys to delivering excellent customer service and building customer loyalty are often a topic of hot debate. Case in point: two dramatically different keynotes?from Tony Hsieh and Matt Dixon at this year’s Call Center Week in Vegas. In the red corner, Tony...