Making technology human.
Revolutionizing customer experience.
Exploring how the first human intelligent virtual assistants and are revolutionizing customer experience and empowering customers to find the answers they’re looking for…anytime, anywhere, on any device.
Gartner just released their “Top 10 Technology Trends for 2017”, and the future is bright for intelligent virtual assistants and customer service automation!
We’re thrilled to announce that Identifor, an innovative learning and assessment application for students with autism, has been honored with the 2016 Intelligent Assistants Award at the Opus Research Intelligent Assistants Conference in San Francisco!read more
There was a time when customer service simply meant training call center reps to answer the phones. Ah, the good old days. But in today’s hyper-connected digital world, customers expect a whole different level of service.read more
We’re excited to announce that Identifor, the world’s first omni-channel learning and assessment application facilitated by a human Intelligent Virtual Assistant, will be featured at the 2016 Intelligent Assistants Conference.read more
The keys to delivering excellent customer service and building customer loyalty are often a topic of hot debate. Case in point: two dramatically different keynotes from Tony Hsieh and Matt Dixon at this year’s Call Center Week in Vegas.read more
The market for Intelligent Virtual Assistants (IVAs) is exploding, projected to grow from $400 million in 2015 to over $3 billion by 2020*. As IVAs become more and more common in our daily lives, the need for standardization becomes increasingly important, especially...read more
We had the unique privilege this past week to present our omni-channel human avatar interface to 3,000 of the world's top telecom technology strategy influencers at TM Forum Live in Nice, France. Top telecom domain global players are taking giant leaps forward in...read more