by True Image Interactive | Aug 24, 2016 | Contact Centers
There was a time when customer service simply meant training call center reps to answer the phones. Ah, the good old days. But in today?s hyper-connected digital world, customers expect a whole different level of service. According to Forrester, a whopping 73% of...
by True Image Interactive | Jul 14, 2016 | Contact Centers
The keys to delivering excellent customer service and building customer loyalty are often a topic of hot debate. Case in point: two dramatically different keynotes?from Tony Hsieh and Matt Dixon at this year’s Call Center Week in Vegas. In the red corner, Tony...
by True Image Interactive | May 18, 2016 | Contact Centers
We had the unique privilege this past week to present our omni-channel human avatar interface to 3,000 of the world’s top telecom technology strategy influencers at TM Forum Live in Nice, France. Top telecom domain global players are taking giant leaps forward...
