by True Image Interactive | Jun 27, 2016
Use Case: Conversational IVR for Health Insurance UPMC Health Plan Is it possible to scale and cut costs with automated self-service without sacrificing “human touch” customer service? The Scalability Challenge How does a multi-award winning contact center...
by True Image Interactive | Apr 18, 2016
Use Case: Human Avatar Health Coach for Heart Disease Patients Major University Health System Human Avatar Health Coach engages patients in their own care, improves satisfaction, and reduces heart failure readmissions. Download the Full Case Study The?Challenge...
by True Image Interactive | Apr 15, 2016
Use Case: Automated Phone Survey System Using Conversational IVR UPMC Jefferson Home Health Automated phone surveys collect real-time customer feedback and help improve clinical care. The?Challenge Feedback from patients revealed less than superior performance in the...
