by True Image Interactive | Jun 27, 2016
Use Case: Conversational IVR for Health Insurance UPMC Health Plan Is it possible to scale and cut costs with automated self-service without sacrificing “human touch” customer service? The Scalability Challenge How does a multi-award winning contact center...
by True Image Interactive | Apr 15, 2016
Use Case: Web Self-Service & Conversational IVR for Government Contact Center Major US?City Government Conversational IVR and web self-service?for government utility account management. The Challenge A major US city was looking for a more cost-effective and less...
