by True Image Interactive | Apr 15, 2016
Use Case: Automated Phone Survey System Using Conversational IVR UPMC Jefferson Home Health Automated phone surveys collect real-time customer feedback and help improve clinical care. The?Challenge Feedback from patients revealed less than superior performance in the...
by True Image Interactive | Apr 15, 2016
Use Case: Web Self-Service & Conversational IVR for Government Contact Center Major US?City Government Conversational IVR and web self-service?for government utility account management. The Challenge A major US city was looking for a more cost-effective and less...
by True Image Interactive | Mar 30, 2016
Use Case: Conversational IVR for Airline Call Center AirTran Airways Conversational IVR solution handles inbound calls to 400-person airline contact?center. The?Challenge Due to ever increasing call volume in their airline contact?center, AirTran Airways was faced...
